Send monthly newsletters to financial advisors.
Newsletters should also address issues facing mid-tier
millionaires.
Lawyers who have had success with this approach recommend hiring
a marketing professional to write the newsletter.
"I used to write my own and it didn't generate any business
because [my writing] tended to be bogged down in legalese and people
didn't follow it," says Chuck Moore, partner in a two-lawyer firm in
Daytona Beach, Fla. "About three years ago, I started using a
newsletter put out by Integrity Marketing Solutions and have gotten
a lot of feedback from it from insurance agents, brokers and
bankers."
Marketing experts also know how to put together visually
appealing newsletters that people will read. This means that those
on your mailing list probably won't throw your newsletter away with
their other junk mail, notes Greenville, S.C., attorney Frank
Warren.
According to Bill Chandek, owner of a two-lawyer firm in
Brookfield, Wis., many financial advisors want to learn more about
estate planning so they can better serve clients.
"If you're giving them that education through newsletters, then
they'll be more open to a [professional] relationship with you,"
says Chandek.
Thomas Ray, who uses the same monthly newsletter as Moore, goes
one step further by sending out a monthly fax. The fax – also
compiled by Integrity Marketing and entitled "The Fax on Estate
Planning" – explores one of the issues addressed in the newsletter
in greater depth.
"This means that in any given year, I've had 24 contacts with a
referral source," says Ray, an estate and tax planning attorney with
a two-lawyer St. Louis firm. "And that's not including phone calls
and other contacts."
Krull suggests including media contacts on your newsletter
mailing list. He does, and recently appeared as the main source in a
Kansas City Star article as a result.
"I send the newsletter to the newspaper's business editor, and
this is the third time in three years that he's taken an idea from
it and used me and my clients as sources," says Krull.
Speak
at continuing education seminars for financial professionals.
Campbell notes that many of her attorney-clients hold the
mistaken belief that hosting estate planning seminars will bring in
millionaire clients.
"These seminars attract lower tier clients because they're geared
towards do-it-yourselfers," she says. "But millionaire clients
aren't do-it-yourselfers. They don't paint their own homes or build
their own decks and they're not going to create their own estate
plans, either."
The best alternative, says Campbell, is networking with employees
of financial institutions and encouraging them to invite you to
speak at their seminars.
Being a guest speaker at one of these seminars – assuming you do
a good job – positions you as an expert and draws in more business.
Moore is a case in point.
He'd been networking with three local State Farm insurance agents
for about a year. A few months ago, one of those agents was promoted
to regional manager and asked Moore to speak at the region's meeting
for State Farm agents.
"I talked about estate tax planning opportunities related to
using certain insurance products," says Moore. "It was a success –
at the end of the meeting, many agents came up to me, gave me their
business cards and said they had clients in mind who could use my
services. I was booking consultations with their clients the
following week."
Once you've gotten your name out to referral sources on a regular
basis, you should call them to set up in-person meetings.
"I have lunch with them and make a point not to talk much about
business," says Moore. "I talk about fishing or whatever comes up.
This way, they get to know you personally. And if they like you,
they're more likely to send business your way than to send it to the
five other estate planning lawyers in your town who could do a good
job, but who they haven't met."
Warren takes a different approach and visits financial advisors
at their offices.
"I believe many people – financial advisors included – perceive
lawyers as high-and-mighty, so going to their offices helps [get rid
of] that image," says Warren, partner in a two-lawyer firm. "And
when I'm there, I spend 15 minutes talking with them about what I
can do for their clients and offering myself as a resource."
Big Financial Rewards
Lawyers who have changed their marketing strategies to actively
target financial advisors say their revenues have skyrocketed from
advisor referrals.
Take Krull, for example. In 1995, his marketing efforts focused
on middle-class clients and he frequently hosted his own estate
planning seminars. The result: Less than 10 percent of his clients
were millionaires and he netted about $200,000 that year.
"The problem was that those clients would only need me to draw up
documents like living trusts," says Krull, who practices with a
two-lawyer firm in Overland Park, Kan.
The following year – in an effort to bring in millionaire clients
and increase his revenues – Krull marketed almost exclusively to
financial advisors. He began sending out a monthly newsletter to
financial advisors and writing more for trade publications. By April
1997, he was making nearly $500,000 a year largely as a result of
the millionaire clientele financial professionals were sending him.
That year, approximately 60 percent of his clientele were mid-tier
millionaires.
"I was doing fewer, [more complex] plans and getting more money
for them," Krull says. "Plus, I was working with clients who
appreciated the work and service, and I in turn enjoyed the
relationships with them more. This then led them to refer me to
their mid-tier friends and business acquaintances, which brought in
ever more business."
His marketing efforts also landed him a position as Federated
Insurance Company's regional attorney.
"We'd been sending the newsletter to the regional manager [of
Federated Insurance] for about four months when the company decided
to send its top two marketing people around the country to select a
trusts and estates attorney for their client base in the western
half of Missouri and the eastern half of Kansas," says Krull. "[The
regional manager] recommended me and I was selected."
Whittenberg offers another success story.
In 1997, millionaires composed approximately 25 percent of his
practice. Towards the end of that year, Whittenberg began actively
marketing to financial advisors.
By mid-1998, those professionals were regularly referring their
mid-tier clientele to him. As a result, two-thirds of his clientele
were – and continue to be – mid-tier millionaires.
"Since [mid-1998], our revenues have more than doubled every
year," notes Whittenberg, who attributes the majority of that
financial success to the increase in mid-tier clientele.
Keeping the Relationship Solid
In order to maintain your professional relationship with
financial advisors – as well as the cycle of referrals they generate
– it's essential to update them regularly on their clients' estate
planning.
"This way, they develop greater confidence that you know what
you're doing. And they like you to include them so that they can do
a better job for their clients," says Vernon Hyde, a solo in
Oklahoma City. "So with my clients' permission, we send out status
reports to their [financial] advisors telling them what has taken
place and what assistance the clients will need from them as a
result. For example, once I've completed a client's plan, I'll send
the CPA [referral source] a list of documents that were drawn up, a
short form of any trusts that were involved and a diagram showing
how the particular client's plan was structured for tax purposes."
Campbell notes that it's also important to send written
'thank-you' letters to referral sources. She advises her
client-attorneys to do so at least six times in the estate planning
process.
"You should send the [client's] financial advisor a 'thank-you'
and an update every time something happens with that client – such
as when you receive the referral, when you schedule the first
appointment and when you meet with the client," says Campbell. "If
you don't write, the advisor thinks nothing is going on and he's
halfway angry if he calls you to find out what's going on. So it's
best to be proactive."
Hyde stresses that "it's the never-ending series of contacts with
these professionals that reinforces your relationship with them" and
brings in a "steady flow" of mid-tier millionaires.